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How 6qu Handles Your Personal Data

At 6qu, we collect only the data needed to run your account, process deposits through UPI, Paytm or PhonePe, and keep your sessions secure.

Data MinimisationIndia Account SecurityUPI & Paytm ContextYour Access RightsClear Retention Rules

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What Data We Collect and Why

6qu Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account, we collect your name, email address, mobile number and the payment identifiers associated with UPI, Paytm or PhonePe transactions. We also log device type, IP address and session timestamps to detect unusual activity on your account. We do not sell your

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data to third parties. Data shared with payment processors — including UPI rails and Paytm — is limited to what those processors need to complete a transaction. If local law in your region requires us to share data with a regulatory authority, we will do so
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only under a documented legal obligation. You may withdraw consent for non-essential processing at any time by contacting our privacy team. Retention periods differ by data type: transaction records are kept for the period required under applicable Indian financial regulations, while marketing preferences are deleted within
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30 days of a withdrawal request.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to access the data we hold about you, correct an error or raise a privacy concern, our dedicated privacy team is the right place to start. We aim to acknowledge every request within 48 hours and resolve it within 15 working days, in line with applicable Indian data protection norms.

Team online

Privacy Email

Send a written request to our privacy address and include your registered mobile number so we can locate your account record and respond within the committed timeframe.

Live Chat

Our chat support team is available around the clock. Start a session from your account dashboard and select the Privacy or Data Request option from the help menu.

Postal Request

For formal written requests, you may send a letter to our registered correspondence address. Include your account email and a brief description of the data action you are requesting.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Our data practices cover every layer of your account — from the moment a UPI deposit is initiated to the point a withdrawal clears.

Encryption at Rest and in Transit

All account data — including payment references linked to UPI, Paytm and PhonePe — is encrypted using current industry-standard protocols both when stored on our servers and when transmitted between your device and our platform.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how account features are used. You can manage cookie preferences from your browser settings; disabling analytics cookies does not affect account functionality.

Account Security Controls

Two-step verification is available on every account. If we detect a login from an unrecognised device or location, we send an immediate alert to your registered mobile number so you can confirm or block the access attempt.

Data Retention Schedule

We keep identity and transaction data for the period required under applicable Indian financial regulations. Preference and behaviour data not tied to a transaction is deleted within 90 days of your account becoming inactive.

Your Right to Access and Correct

You can request a copy of all personal data we hold about your account at any time. If any detail is inaccurate — name spelling, registered email, linked mobile number — our privacy team will correct it within 15 working days.

Data Deletion Requests

If you choose to close your account, you may also request deletion of personal data beyond what we are legally required to retain. We will confirm which records have been removed and which must be kept under regulatory obligation.

Your Privacy Questions Answered

The questions below cover the data rights and account privacy topics we hear about most from people using 6qu in India. If your question is not listed here, our privacy team is reachable via live chat or email at any time.

We collect your name, email address, mobile number and the payment identifiers you use — such as your UPI ID or the mobile number linked to Paytm or PhonePe. We also log your IP address and device type for security purposes.

Payment data is shared only with the processor needed to complete the transaction — for example, the UPI gateway or Paytm's API. We do not sell payment data to advertisers or unrelated third parties under any circumstance.

Transaction and identity records are retained for the period required under applicable Indian financial regulations. Preference and analytics data not linked to a financial transaction is deleted within 90 days of account inactivity.

Yes. Contact our privacy team via email or live chat with your registered mobile number and we will compile and send a full export of your account data within 15 working days of receiving the request.

Raise a correction request through live chat or email. Provide the field that needs updating and the correct value. Our privacy team processes corrections within 15 working days and confirms the change by email.

We delete personal data that we are not legally required to retain. Records we must keep under Indian financial or regulatory obligations are held for the mandated period and then deleted. We confirm in writing what was removed and what was retained.

We use session cookies for login persistence and optional analytics cookies to improve account features. You can disable analytics cookies in your browser settings without affecting your ability to deposit via UPI, Paytm or PhonePe or access any account function.

How 6qu Handles Your Personal Data

Reach Our Privacy Team Directly

Privacy Email

Live Chat

Postal Request

How We Protect and Manage Your Information

Encryption at Rest and in Transit

Cookie and Tracking Policy

Account Security Controls

Data Retention Schedule

Your Right to Access and Correct

Data Deletion Requests

Your Privacy Questions Answered

01 What personal data does 6qu collect when I open an account?

02 Is my UPI or Paytm payment data shared with anyone outside 6qu?

03 How long does 6qu keep my account data after I stop using the platform?

04 Can I request a copy of all the data 6qu holds about me?

05 How do I correct an error in my account information?

06 What happens to my data if I close my account?

07 Does 6qu use cookies, and can I control them?

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